FAQs
Frequently Asked Questions 🐾
Q: Can I return an item?
Yes. If you would like to return an eligible item, please contact us first so we can provide you with the necessary return information. Items must be returned in their original condition and packaging. Please see our Return Policy for full details.
Q: What if my item arrives damaged or faulty?
We're sorry if something isn't right with your order. Please contact us as soon as possible and include your order number and photos of the damaged or faulty item. We'll review the issue and find an appropriate solution for you.
Q: Can I return jewelry simply because I changed my mind?
Return eligibility depends on the item and the applicable consumer protection rules. Please check our Return Policy before sending anything back. Items must not show signs of wear or use.
Q: Can I return or exchange items from a Mystery Scoop?
Mystery Scoops are all about the surprise! Because the individual jewelry pieces are selected at random, we cannot guarantee specific styles, colors or designs. Not receiving a particular style is therefore not considered a defect. Your statutory rights regarding damaged, faulty or incorrectly supplied items remain unaffected.
Q: How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation with tracking information whenever tracking is available. You can use this to follow your parcel on its journey to you.
Q: How can I contact you?
If you have any questions about your order or our products, simply contact us through our Contact page. We'll be happy to help.
Q: How does my purchase help animals? 🐾
Every purchase from Scoop for Paws contributes to supporting animals in need. When ordering, you can choose one of our featured animal welfare projects or select “Where It's Needed Most” and we'll direct the contribution where it can make the biggest difference.
Q: Can I choose which project my purchase supports?
Yes! Simply select your preferred Pawprint Project on the product page before adding your item to the cart. If you don't have a preference, “Where It's Needed Most” is selected by default.
Q: How do Mystery Scoops work? ✨
Choose your Mystery Scoop and we'll select your surprise jewelry pieces for you. That's part of the fun – you won't know exactly what you've received until your Scoop is revealed or arrives!
Q: Do you ship internationally? 🌍
Yes, Scoop for Paws offers international shipping. Available shipping methods, costs and estimated delivery times are shown during checkout based on your destination.
Q: How do I place an order?
Choose your favorite jewelry or Mystery Scoop, select your Pawprint Project, add the item to your cart and proceed to checkout. You'll be able to review your order, shipping information and available payment methods before completing your purchase.