Return Policy

Return & Refund Policy

We want you to love your Scoop for Paws order. If something isn’t right, please get in touch with us and we’ll be happy to help.

14-Day Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise your right of withdrawal, please contact us within the 14-day period and clearly let us know that you wish to cancel your purchase.

After notifying us, the items must be returned to us in accordance with the applicable withdrawal rules.

Return Conditions

Please return items carefully and, where possible, in their original packaging.

You may inspect the goods in the same way you would reasonably be able to inspect them in a physical store. If an item has been used or handled beyond what is necessary to check its nature, characteristics and functionality, we may be entitled to deduct an amount reflecting any loss in value.

Mystery Scoops

Please note that Mystery Scoops are intentionally surprise products. The exact jewellery pieces, colours, designs or combinations shown in videos, photos or previous Scoops are examples only and are not guaranteed unless expressly stated otherwise.

Not receiving a particular design, colour or jewellery piece is therefore not considered a defect.

This does not affect your statutory right of withdrawal or your rights if an item is faulty, damaged or does not match the product description.

Personalised or Custom-Made Items

Where an item is made specifically according to your individual specifications or is clearly personalised for you, the statutory right of withdrawal may not apply where permitted by law.

Any such exclusion will be clearly stated before purchase where applicable.

Damaged, Faulty or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective or incorrect, please contact us as soon as possible and include your order number and, where helpful, photos or a short video showing the issue.

We will review the matter and arrange an appropriate solution in accordance with your statutory rights.

Exchanges

We do not currently offer direct exchanges.

If you would like a different eligible item, please contact us regarding the return and place a new order separately.

Return Shipping

Unless the goods are defective, damaged or incorrectly supplied, return shipping costs may be the responsibility of the customer where legally permitted and where you have been informed accordingly.

Please contact us before sending anything back so we can provide the correct return instructions and return address.

Refunds

Once your return has been received and checked, we will process any refund due to you using the original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Donations made by Scoop for Paws are not reclaimed from the supported organisation if an order is later returned. This does not affect any statutory refund rights.

Questions?

If you have any questions regarding a return, refund or damaged order, please contact us through our Contact Us page.

Thank you for supporting Scoop for Paws — every order helps us combine beautiful jewellery with a purpose.