Privacy Policy

Privacy Policy

This Privacy Policy explains how Scoop for Paws collects, uses and shares personal information when you visit our website, place an order or otherwise interact with our online store.

1. Contact

If you have any questions about this Privacy Policy or the way your personal data is handled, please contact us at:

Email: contact@scoopforpaws.com

2. Information We Collect

When you visit or use our online store, we may collect information such as:

  • your name

  • billing and shipping address

  • email address

  • telephone number, where provided

  • payment and transaction information

  • order history

  • IP address

  • browser and device information

  • information about how you use and interact with our website

We only collect information that is necessary to operate our store, fulfil orders, communicate with customers, improve our services and meet legal obligations.

3. How We Use Your Information

We may use your personal information to:

  • process and fulfil orders

  • process payments

  • arrange shipping and delivery

  • send order confirmations and service messages

  • respond to customer enquiries

  • prevent fraud and protect our website

  • improve the functionality and performance of our store

  • measure the effectiveness of advertising and marketing

  • comply with legal and regulatory requirements

Where required by law, marketing and tracking technologies are used only with the appropriate legal basis and consent.

4. Shopify

Our online store is operated using Shopify.

Shopify processes certain personal data on our behalf in order to provide the ecommerce platform, checkout, payment, analytics and related services required to operate the store.

Further information about Shopify's privacy practices is available in Shopify's Privacy Policy.

5. Meta Pixel and Conversions API

We use technologies provided by Meta Platforms, including the Meta Pixel and the Conversions API.

These technologies may process information about your interaction with our website, for example:

  • pages viewed

  • products viewed

  • products added to your cart

  • checkout activity

  • purchases

  • device and browser information

  • certain customer information where permitted and enabled

This information may be used to measure advertising performance, understand customer behaviour and show more relevant advertising on Facebook and Instagram.

Where required by applicable law, these technologies are only activated or used after the necessary consent has been obtained.

You can manage your privacy and advertising preferences through the relevant settings provided by Meta and through the cookie/privacy settings available on our website.

6. Payments

Payment information is processed by the payment providers available during checkout.

Depending on the payment method you choose, your personal information may be shared with the relevant payment provider to process your transaction.

We do not directly store complete payment card details.

7. Shipping and Order Fulfilment

To fulfil your order, we may share the information necessary for delivery with shipping carriers, fulfilment providers and other service providers involved in processing your order.

Only information required to perform the relevant service is shared.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies that are necessary for the operation of the store.

With your consent, additional cookies or tracking technologies may also be used for analytics and advertising purposes.

You can manage your preferences using the cookie or privacy controls provided on our website.

9. Legal Basis for Processing

Where the GDPR applies, we process personal data on one or more of the following legal bases:

  • performance of a contract

  • compliance with a legal obligation

  • our legitimate interests, where these do not override your rights

  • your consent, where consent is required

You can withdraw consent at any time where processing is based on consent.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal, tax and accounting obligations.

Retention periods may vary depending on the type of information and the reason for processing.

11. Your Rights

If the GDPR applies to you, you may have the right to:

  • request access to your personal data

  • request correction of inaccurate data

  • request deletion of your data

  • request restriction of processing

  • object to certain processing

  • request data portability

  • withdraw consent at any time

  • lodge a complaint with a competent data protection authority

To exercise any of these rights, please contact us at contact@scoopforpaws.com.

12. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area.

Where required, appropriate safeguards are used for such transfers in accordance with applicable data protection law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies or legal requirements.

The current version will always be published on this page.

Last updated: August 2026