Refund policy
Right of Withdrawal, Returns & Refunds – Scoop for Paws
We want you to enjoy every surprise from Scoop for Paws! 🐾❤️
The following policy explains your rights regarding cancellations, returns and refunds.
1. Right of Withdrawal
Consumers who are entitled to a statutory right of withdrawal under applicable law may withdraw from their purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receives the goods.
For an order containing multiple goods delivered separately, the withdrawal period generally begins when the last item has been received.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement, such as an email or letter.
Scoop for Paws
Germany
Email: contact@scoopforpaws.com
You may use the model withdrawal form provided below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient to send your withdrawal notification before the withdrawal period expires.
2. Effects of Withdrawal
If you validly withdraw from your purchase, we will reimburse all payments received from you, including the cost of the least expensive standard delivery option offered for your order.
Additional delivery costs resulting from your choice of a more expensive shipping method do not have to be reimbursed.
We will issue the reimbursement without undue delay and no later than 14 days after receiving your withdrawal notification.
We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
Refunds will be made using the original payment method unless expressly agreed otherwise. No refund processing fees will be charged.
3. Return Shipping Costs
Customers are responsible for the direct cost of returning goods when exercising their statutory right of withdrawal, unless applicable law provides otherwise or we have expressly agreed to cover these costs.
This also applies to international returns, including returns from the United States, Canada, Australia, Switzerland, Norway and the United Kingdom.
Return shipping costs vary depending on the destination, parcel weight, dimensions and selected carrier.
We recommend contacting us at contact@scoopforpaws.com before arranging an international return so we can provide the appropriate customs and return instructions.
4. Returning Your Order
Goods must be returned without undue delay and no later than 14 days after you notify us of your withdrawal.
Please send returns to:
Scoop for Paws
Please include your order number or other information that allows us to identify the order.
You are not required to obtain our approval before exercising a statutory right of withdrawal.
5. Mystery Scoops & Advent Calendars
Our Mystery Scoops and Advent Calendars contain surprise selections of jewelry, accessories and other products as described in the relevant product listings.
The exact contents may vary between orders.
Receiving a surprise assortment does not, by itself, exclude any applicable statutory right of withdrawal.
If you withdraw from the purchase of a complete Mystery Scoop or Advent Calendar, all goods included in the relevant purchase must be returned in accordance with the applicable withdrawal rules.
If goods have been used or handled beyond what is necessary to establish their nature, characteristics and functioning, you may be liable for a resulting reduction in value, where permitted by applicable law.
6. International Customs Charges & Returns
International returns may involve customs procedures and additional carrier charges.
Please contact us before arranging an international return so we can provide suitable customs instructions.
We recommend identifying the shipment correctly as returned merchandise and retaining proof of shipment.
Import duties, customs clearance charges and other fees paid directly to customs authorities or carriers are not automatically refundable by Scoop for Paws.
Any reimbursement of such charges will depend on applicable law, the circumstances of the return and any express agreement with us.
Nothing in this section limits mandatory statutory refund or consumer rights.
7. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, incomplete or incorrect, please contact us at:
contact@scoopforpaws.com
Please include your order number and a description of the problem. Photos may help us resolve the issue more quickly.
We will review the situation and provide an appropriate remedy in accordance with applicable consumer protection and warranty laws.
Where the law requires us to cover the costs of remedying defective or incorrectly supplied goods, we will do so.
8. Exceptions to Withdrawal
Certain products may be excluded from a statutory right of withdrawal where an applicable legal exception exists, such as goods genuinely made to a customer's specifications or clearly personalized.
Standard size choices, jewelry preferences or randomly selected products do not automatically qualify for such an exception.
Any applicable exception will be assessed according to the relevant legal requirements.
9. Model Withdrawal Form
To:
Scoop for Paws
Germany
contact@scoopforpaws.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Products: __________________________
Order number: ______________________
Ordered on: ________________________
Received on: _______________________
Name of consumer(s): _______________
Address of consumer(s): _____________
Date: ______________________________
Signature (only if submitted on paper): __________________
10. Contact
For questions regarding returns, refunds or withdrawals, please contact:
contact@scoopforpaws.com
Thank you for shopping with Scoop for Paws and supporting our animal welfare mission. 🐾❤️